Grace Lace Wigs is committed to protecting the privacy of all information provided by our customers.
We collect personal information that you provide only for the purposes of fulfilling your order (billing and shipping your order) and send updates and special offers.

At times we may invite our customers and web site users to provide information for surveys, contests, and sweepstakes via this site, email or other media. Participation is completely voluntary and any information collected is used to notify the winners and award prizes, provide site information through our newsletters or improve the use of, and satisfaction with the website.

Under no circumstances will we sell, lease, lend or give away information about customers to third parties. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with Ruth’s Beauty.

Please see our complete Privacy Policy here.

Secure Shopping

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Payment Options

We accept PayPal as well as credit card payments made with MasterCard, Visa, American Express and Discover.

All Credit Card charges will appear as Little Lamb Enterprises.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

International Orders and Shipping Policies

Please refer to our international shipping policies at INTERNATIONAL ORDERS AND SHIPPING POLICIES.

Order Changes and Modifications

Once an order has been placed, we are unable to make changes. Coupon codes and discounts cannot be applied after an order has been submitted.

Return Policy

EASY AS 1-2-3 RETURN POLICY

RETURNS
To ensure all our customers are satisfied with their purchase we offer hassle-free returns for eligible purchases, for store credit ONLY. We understand that buying a lace wig is an investment in how you look and feel.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@gracelacewigs.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Backorders

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; (570) 634-5676 or email order@gracelacewigs.com

Shipping Information

STOCK WIGS Ship within 1 business day if ordered by 4 p.m. (EST). Generally delivered in 2-3 working days.

KINKY STRAIGHT & RUTH’S YAKI WIGS ship in 2 days if ordered by 4 p.m. (EST). Generally delivered in 4 working days.

CUT & STYLED WIGS Grace Lace wigs are cut and styled to order and are generally delivered in one week. Please review applicable return guidelines for cut and styled wigs.

Please allow 1-2 additional days for wig modifications such as bleached knots, adjustable straps and attached combs.

Clearance items ship the same day if ordered by 3PM (EST).

Orders are shipped on business days, Monday through Friday. When an item is not in stock, we ship it as soon as it is available. Custom orders generally ship within their estimated delivery times.

All orders are shipped insured with signature confirmation. Once you have received your tracking number and confirmation of shipment, please make arrangements to be home on the scheduled date of delivery or to retrieve the item from your local FedEx, UPS, DHL facility or Post Office.

For the protection of our customers, packages will only be shipped to the billing address associated with the credit card or to your confirmed PayPal address, as applicable. Please contact your card issuer or PayPal, as applicable, PRIOR to making a purchase if you require delivery to a different address. IF YOUR ADDRESS DOES NOT MATCH, YOUR ORDER MAY BE CANCELED.

Any shipment that needs to be re-shipped due to customer supplying an incorrect address will be charged a separate fee. Free shipping, when offered, is not applicable to re-shipped or re-routed orders. WE WILL NOT WAIVE SIGNATURE SERVICE ON ORDERS OVER $75.

SHIPPING CARRIERS

We currently ship orders through FEDEX, UPS and DHL. We have the right to change carriers at any time any we select the quickest option available.

Stock items ship from our factory via UPS or FedEx. Professionally cut wigs, clearance items and wig supplies .

SHIPPING COSTS

Shipping charges and delivery time estimates for all shipping methods will be automatically calculated when you enter your zip code on the product page, however these times may not take into account requested modifications so please allow additional time for special requests.

We sometimes offer free shipping promotions. When available, free shipping discounts will automatically be calculated during checkout. We are unable to offer free shipping at other times.

Order Processing

Once an order is placed, it is processed immediately, at which time, they cannot be changed in any way.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

CUSTOMS FORMS

To expedite delivery, many orders are shipped factory direct. For customs purposes, we may mark hair as "Synthetic fibers" and undervalue the package so that our customers are not charged customs duties and VAT for orders delivered to the United States. This is done in accordance with applicable regulations from our shipping facility. Units are certified and guaranteed 100% human hair. We do not sell synthetic hair and the designation is strictly for purposes of importing.

Track Your Order

To track your order, please log into your account, or use the tracking link emailed to you. You can also email us at order@gracelacewigs.com or call t(570) 634-5676 (USA cell).

Shipping Delays or Lost Orders

Please be advised that Grace lace wigs assumes no responsibility for delays or lost orders. Once we assign the package to a carrier, the package is no longer in our control and becomes the carrier's responsibility. If your item is lost in transit, it will be replaced once a claim is placed with the carrier.

Cancellation of In-Stock Orders

Once orders have been processed, they cannot be cancelled or modified. Any deliveries of orders not accepted by the customer will be subject to a 10% re-stocking fee in addition to the return shipping charge. A professional cutting fee will also be applicable for professionally cut wigs.

Fraud and Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED. CHARGEBACKS FOR ITEMS THAT HAVE BEEN RECEIVED WILL BE FORWARDED TO COLLECTIONS AGENCIES.

Policy Changes

Grace lace wigs reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

Copy of Store Policies

Privacy Policy